FAQ's

Frequently Asked Questions

Find answers to common questions about our products and services.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available for faster delivery.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over £50. Express shipping rates apply for faster delivery options.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Items must be returned in the same condition as received.

How do I start a return?

Contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and shipping label.

Who pays for return shipping?

Return shipping is free for defective items or our errors. For other returns, customers are responsible for return shipping costs.

Do you offer customer support?

Yes, our customer support team is available Monday-Friday, 9am-5pm GMT. You can reach us via email or phone for any questions or concerns.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience and security.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your data is never shared with third parties.